Refund policy

Effective Date: 17 August 2026

At HYDE NOTHING, we want you to have a satisfactory shopping experience. This Return & Refund Policy explains when products purchased through www.wehydenothing.com may be returned and how eligible refunds are handled.

1. 7-Day Return Policy

HYDE NOTHING accepts eligible return requests within 7 days from the date of delivery.

The most important condition:

The product/package must NOT be opened or used.

Because our products are personal-care and hair-care products, we maintain strict hygiene standards. Therefore, once the product seal or packaging has been opened, the product is generally not eligible for return.

2. Return Eligibility

A product may be eligible for return when all of the following conditions are met:

  • The return request is made within 7 days of delivery.

  • The product is completely unopened.

  • The product has not been used or tested.

  • The original seal remains intact.

  • The original packaging is intact.

  • Product labels and markings have not been removed or altered.

  • The product has not been damaged or tampered with after delivery.

  • The product is returned with its original packaging and included components, where applicable.

3. Products Not Eligible for Return

Returns will generally not be accepted for:

  • Opened products

  • Used or partially used products

  • Products that have been tested or applied

  • Products with broken or removed seals

  • Products with damaged or altered packaging caused after delivery

  • Products missing their original packaging

  • Products damaged due to improper storage or handling by the customer

  • Products returned after the 7-day return period

Please do not open the product if you intend to request a return.

4. Damaged, Defective, or Incorrect Product

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect

  • Missing from your order

  • Significantly different from the product ordered

please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

  • Order number

  • Product details

  • Photographs of the product

  • Photographs of the outer shipping package

  • Photographs of the product packaging and seal

  • Unboxing video, where available

  • Other information reasonably required to verify the issue

After reviewing the claim, HYDE NOTHING may provide an appropriate resolution, which may include replacement, return, refund, or another suitable solution, subject to applicable circumstances.

5. How to Request a Return

To initiate a return, contact HYDE NOTHING within 7 days of delivery.

Please provide:

  • Order number

  • Full name

  • Registered email address or phone number

  • Product name

  • Reason for return

  • Required photographs or other supporting information

Contact Details

Email: Wehydenothing@gmail.com
Phone: +91 82838 79793

Our team will review the request and inform you whether the return is eligible.

6. Return Approval

Submitting a return request does not automatically guarantee approval.

HYDE NOTHING may verify the condition of the product before approving a return.

The returned product must meet all eligibility requirements stated in this policy.

If the product has been opened, used, damaged, tampered with, or otherwise fails to meet the return conditions, HYDE NOTHING may reject the return.

7. Return Shipping

Where a return is approved, the applicable return-shipping instructions will be communicated to the customer.

For eligible returns caused by an incorrect, damaged, or defective product, HYDE NOTHING may provide appropriate return-shipping assistance or instructions depending on the circumstances.

For other eligible returns, return-shipping costs may be the responsibility of the customer, subject to applicable law and the specific return circumstances.

8. Refund Process

Once an approved returned product has been received and inspected, HYDE NOTHING will process the applicable refund.

The refund may be issued through the original payment method or another appropriate method depending on the transaction and payment provider.

The time taken for the refund to appear in your bank account or payment account may depend on your bank, card issuer, payment gateway, or other financial institution.

9. Refund Eligibility

A refund may be issued when:

  • The return request is eligible.

  • The product is returned within the applicable period.

  • The product remains unopened and unused.

  • The product meets the return conditions.

  • The return is approved after verification.

Refunds will be processed only after the applicable return has been received and approved, unless otherwise required by applicable law.

10. Non-Refundable Situations

A refund may not be provided where:

  • The product was opened or used.

  • The product seal was broken.

  • The product was damaged after delivery due to customer handling.

  • The return request was submitted after 7 days.

  • The returned product does not match the original order.

  • Required product or order information cannot reasonably be verified.

  • The product does not meet the eligibility requirements of this policy.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted only before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

12. Exchanges

Product exchanges may be considered in cases involving an incorrect, damaged, or defective product, subject to verification and product availability.

Please contact our customer-support team for assistance.

13. Promotional and Discounted Products

Products purchased during promotional campaigns or using discount codes may be subject to additional terms stated with the applicable offer.

Unless specifically stated otherwise, the standard return eligibility requirements continue to apply.

14. Return of Gifts

If a product was purchased as a gift, the standard return conditions still apply.

The product must remain unopened and unused and the return request must be submitted within the applicable 7-day period.

Refunds may generally be processed to the original purchaser or original payment method, subject to the applicable payment process.

15. Hygiene and Safety Requirement

HYDE NOTHING follows a strict unopened-product return policy because our products are personal-care and hair-care products.

For hygiene, safety, and product-quality reasons, we cannot generally accept products that have been opened or used.

Please make sure you are certain about returning a product before opening its packaging or breaking its seal.

16. Changes to This Return & Refund Policy

HYDE NOTHING may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

Customers should review this page periodically for the latest information.

17. Contact Us

For questions regarding returns, refunds, damaged products, defective products, or order cancellations, please contact us:

HYDE NOTHING
Second Floor, E-310, DSIIDC Industrial Area, Sector 5, Bawana,
New Delhi, Delhi – 110039, India

Phone: +91 82838 79793
Email: Wehydenothing@gmail.com